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*Applies to selected styles & items
only while stocks last.
All items purchased from the Tommy Hilfiger Equestrian Online Store can be returned free of charge within 30 days of receipt.
This right of return applies in addition to statutory warranty claims when purchasing defective goods in accordance with §§ 437ff BGB. These statutory warranty claims are in no way restricted by the following statements on the right of return.
We recommend that you ship your return via UPS to ensure reliable and quick processing of your return. Place the items you wish to return in the shipping box. Please note that we can only accept returns if they are sent back in perfect condition and with the original labels and polybags. Worn or washed merchandise will not be accepted or refunded.
To create and print a return label you must follow these steps:
1. Visit the UPS website at www.ups.com.
2. enter your tracking number on the website, which can be found either on the box label or in the email shipping confirmation.
3. click on "Track" and then select the "Return this package" option.
4. If an error message appears, click "Skip".
5. fill out the information about your return on the form provided on the website.
6. place the items you want to return in the box together with the completed form and stick the return label on the top of the box in a clearly visible place.
7. drop off the return at a UPS Access Point. For UPS Access Point locations, visit the website at www.ups.com/dropoff.
Track the shipment status of your return using the tracking number on your courier's website. In case of any delays, please contact the courier directly.
Please note that the return transit time may take several days due to delivery times of the courier service provider. We will do our best to refund you quickly and thank you for your patience.
RETURN TIMEFRAME
Up to 7 business days*
(Duration until your return arrives at our warehouse)
REFUND TIME FRAME (once receipt of your return)
Up to 8-10 business days**
(Duration until your refund amount is listed on your bank statement)
TOTAL RETURN PROCESSING TIME
Up to 17 business days
* Please note that the above returns processing time is based on an average. Delays may occur during holiday periods and seasonal delivery times.
** The time it takes for the amount to be credited to your credit card depends solely on the terms and conditions of your credit card company.
Your online order can be returned to us within 30 days of receipt for any reason or notification.
Please ensure that you do not send returns from multiple orders in one package so that we can receive your returned items as quickly as possible. Goods must be returned in the condition in which they were received - and with the original tags attached. We do not accept or refund goods that have been worn or washed. If the quality of the items has deteriorated due to such wear and tear, we reserve the right to refuse refunding.
If you cancel your order, we will refund all payments we have received from you, including standard delivery costs and administrative costs (if applicable), promptly but no later than 30 days after the date on which we receive your received notification of the return of the goods.
We may suspend the refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever comes first.
Once the products you have returned have been inspected and checked at our warehouse, you will receive an email notifying you of the refund. The refund will be made to the same card or account used for the original order.
Refunds typically take 8-10 business days to appear on your statement. The length of time before the amount is credited to your credit card depends solely on the terms and conditions of your credit card company. You can always check the status of your refund in your online account or by contacting your card provider.
In order to receive a full refund it is important that we receive the goods in the same condition that you received them (the returned product must be complete, unworn, unwashed and with all original product tags attached).
In order to choose the right size and fit, we would like to ask you to first look at our product description. Here you can find out whether the item you have selected is small, large or true to size.
Please also have a look at the Size charts.
Due to the busy sales period, delivery times may take a little longer. We apologize for the inconvenience.
All of our products are carefully checked for quality before shipment.
You can view the status of your orders at any time via My Account.
We do our best to get your order to you as quickly as possible. In the table below you will find the delivery times, costs, partners and options that we offer you.
Delivery time | Costs | |
---|---|---|
Zone 1 (Germany, Austria) |
3-5 Days Deliveries are made Monday to Friday only |
EUR 5,- Orders from EUR 150,- |
Zone 2 (Belgium, Luxembourg, Netherlands) |
3-5 Days Deliveries are made Monday to Friday only |
EUR 15,- Orders from EUR 150,- |
Zone 3 (Croatia, Czechia, France, Hungary, Ireland, Italy, Poland, Romania, Slovakia, Slovenia, Spain, Albania, Bosnia & Herzegovina, Montenegro, North Macedonia, Serbia, Portugal) |
3-5 Days Deliveries are made Monday to Friday only |
EUR 20,- Orders from EUR 150,- |
Zone 4 (Denmark, Sweden, Latvia) |
3-5 Days Deliveries are made Monday to Friday only |
EUR 25,- Orders from EUR 150,- |
Please note that orders placed over the weekend or an (official) holiday will be processed on the first subsequent working day. If we are unable to dispatch your goods within this time window, we will notify you as soon as possible.
Once your order has been dispatched, we cannot make any changes (product, size, color, shipping address).
You also always have the option of placing your order(s) via My Account track. Anytime, 24/7.
You can find the tracking number for your order in the Dispatch Confirmation email we send you when your order leaves our warehouse.
Please contact us at any time if you need assistance.
Every order that we ship from our warehouse is carefully checked.
If you receive a damaged package, please contact our customer service.
Before accepting your delivery, please check the box and its contents for any damage that may have occurred during shipping.
It is normal for the box to show some wear, but if the damage is significant then we ask that you do the following:
- For minor damage, please accept the package and note the damage on the delivery note, sign and date it.- If the box looks badly damaged, you can refuse your order. In these circumstances, please contact us immediately.
When you contact our customer service team, please have your order number, item number, and tracking number (all of this information is included in your shipping confirmation email), as well as your email address and phone number.
Exude confidence and luxury with this season's women's clothing from the Tommy Hilfiger Equestrian collection. Whether you're preparing with you trainer, getting ready to ride out with friends in nature, or getting perfectly poised for the show ring, Tommy Hilfiger Equestrian will be with you every step of the way. Our extensive collection of equestrian clothing for women features classics like our performance breeches, perfect fit leggings and statement T-shirts. Alternatively, explore our range with preppy styles that include polo shirts, jackets, and everything in between. Stay on top of what's in vogue with our new arrivals or shop our sale for your last chance to grab that essential must-have. Whether your style is bold and adventurous or classic and understated, the Tommy Hilfiger Equestrian collection for women will have you covered.
We are first and foremost a team of horse lovers and passionate equestrians. Our dedicated designers ride, our marketing team ride, our kids ride. We eat, sleep, repeat horses. That's why there is so much passion in every product we create, every garment performs, because we understand what it means to be an equestrian, its more than a sport, its a lifestyle!
Coming soon... meet our amazing Tommy Girls and Boys taking on the challenging and extremely rewarding equestrian world with their beautiful horses, learn how they got started, why they love horses, what else they are passionate about and of course why they can't live without Tommy Hilfiger Equestrian.
We focus on rider and horse. Our way is sustainable. We support and promote sustainability in equestrian sport as well as in the development and manufacturing of our products. Click to learn more about the Tommy sustainability mission.
Subscribe to the THEquestrian Family Newsletter today and receive an exclusive 10% Discount code on your first order, as well as news on exclusive offers, first looks, launch updates and to learn more about THEquestrian Family.
Subscribe to the THEquestrian Family Newsletter today and receive an exclusive
-10% Discount code on your first order, as well as news on exclusive offers, first looks, launch updates and to learn more about THEquestrian Family.
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